If you're not satisfied with the fit, quality, color, or size of an item, don't hesitate to return it and choose any item in another size or color. We will gladly exchange any item that you're not completely happy with.
Anthea Lawrence Design unconditionally guarantees all products we manufacture and sell at our online store to be free from defects of workmanship. We will gladly replace defective items or issue a refund for any defective item you wish to return.
Please note the following limitations:
- Items must be returned within 15 days of purchase.
- Sale items cannot be returned unless defective.
- Items that have been laundered or altered in any way cannot be accepted for exchange or return.
All you need to do is tell us why you are returning the garment and your order number, remembering to indicate the style, colour and size of your desired replacement item(s). Ship the item(s) back in any box or envelope. We recommend using a carrier that provides tracking, as Anthea Lawrence Design is not responsible for any lost shipments.
If you wish to return or exchange an item for any reason besides defect (see limitations above), you will be responsible for return shipping charges. We will ship your replacement item(s) at no additional shipping charge.
Contact customer service anytime, or call our customer service department at 03 445 4329, Monday - Friday, 9:30am-2:30pm . An agent will process your request and assist you with return shipping. Pop a note in with the item, remembering to indicate styles, colour and size of your desired replacement item(s). Ship the item(s) back in any box or envelope.
If your order either contains the wrong item(s) or defective items, we'll not only pay the return shipping charges but also send you your indicated replacement(s) with free shipping as well.
If you request a refund:
When the returned item is received, the value of your returned item will be credited back as soon as our Returns Department has completed processing your return, usually within two weeks.
When the returned item(s) is received, we immediately process a new order for your replacement item(s) and ship it to you with no additional shipping charge. You may see a new charge on your credit card statement, but the value of your returned item will be credited back with our Returns Department has completed processing your return, usually within two weeks.
If you request a replacement:
When the returned item(s) is received, we immediately process a new order for your replacement item(s) and ship it to you with no additional shipping charge.
